The Jaybro Way
Our Operating Model
We have a very clear strategy which includes a Vision, Mission and 4 key strategic pillars, which all form part of the Jaybro Operating Model.
The Jaybro Operating Model has been designed to outline the ‘What’ we do. Likewise, the ‘How’ is outlined in our 4 strategic pillars and includes the key metrics that ensure that each pillar is delivered on.
At Jaybro we teach and develop our team in understanding the importance of business and strategy and ensure they have a clear line of sight in how they contribute to the goals of the organisation.
Developing A-players
Ongoing development of A-players is one of our points of difference.
We teach and develop our team to understand the importance of business and strategy and ensure they have a clear line of sight in how they contribute to goals of the organisation
Sales and marketing
machine
Pat represents our target market and its specific needs and wants.
Aligning our business model and marketing to a target customer provides a familiar way for everyone on the team to understand why decisions are made.
Service excellence
Continually pursue excellence in customer service and distribution to our target market to make doing business with Jaybro easier. Our customer facing team are scored individually and our operational teams are scored based on their team location through the use of the Net Promoter Score (NPS).
Acquire and integrate
The Jaybro business has gone through significant growth over the last 6 years, acquiring over 8 businesses and growing organically in each state across Australia and New Zealand. With that growth, our people have grown, and more opportunities have been provided to our customers.
A key part of the Jaybro Way is to have an established Company-wide communication rhythm to provide updates to employees on the progress of strategic initiatives and key metrics on a weekly, monthly, quarterly & annual basis. This cadence of regular communications is the key to keeping our team informed of both high-level goal progress and day to day business matters.
The Stake in the Outcome plan was launched IN 2020. It was recommended to Jaybro via the Great Game of Business® as a way to get employees to think, act and feel like business owners. When implementing this new initiative, we believed it was the right time to financially reward our employees for being engaged in and part of the GGOB and Jaybro’s growth story.
Weaving the Jaybro Operating Model into our business
The Scaling Up® theory (https://scalingup.com/) is based on disciplined people, disciplined thought and disciplined action and focuses on the Four Decisions® methodology of People, Strategy, Execution and Cash.
It is one thing to read a book, but to actually build the methodologies into organisational process and put them into practice within a fast growing organisation is another. Jaybro did this very successfully, almost implementing it verbatim, through introducing the ‘Strategy on a Page’ and the Rockefeller Habits, which ultimately became the initial ‘Jaybro Way’ and provided a disciplined approach to execution.